General Information

What can I do with FastPay?

FastPay is an app which is approved by the Taiwan government that allows you to send money to your home country, buy load for your loved ones, and pay utility bills back home.

Which countries does FastPay App support?

Our app is currently open to Overseas Filipino Workers (OFW) in Taiwan.

How can I contact customer service?

Contact Customer Service:
Far East Tone: +886967199148
Taiwan Mobile: +886901080148
Facebook: https://www.facebook.com/fastpayinternational

My Account

Who can create a FastPay account?

Filipino migrant workers with a valid ARC (Alien Resident Certificate) can create an account.

How do I create a FastPay account?

Download the FastPay APP from the APP Store or Google Play. For account registration, you may register with your phone number, Google account, or Facebook account.

Why haven’t I received my verification code?

Please allow a few seconds for the verification code to arrive. If you still haven’t received one, check that you have input the correct mobile phone number. If you need help, please contact our customer service.

How do I get my account verified?

To get your account verified, you will need to sumbit all information required by the Taiwan government to send money. Simply follow our quick and easy eKYC process. See link for more information.

How long does FastPay take to verify my account?

Please allow up to 2 working days to get your account verified. This is because FastPay has to go through a process to make sure all information are accurate and relevant.

Why does FastPay need my Taiwan ARC?

This is a requirement by the Financial Supervisory Commission (FSC) of Taiwan to ensure safe and legal processing of our services.

Why does FastPay need my phone number?

Your mobile number will be used to identify your account for security purposes.

Can I have multiple FastPay accounts?

No. Each user can create only one FastPay account.

I forgot my FastPay PIN, what do I do?

In login page, please tap “Forget PIN?”. A verification code will be sent to the phone number you have provided for your FastPay Account. After you have entered the verification code, you will be asked to create a new 4-digit PIN password for your account. If your account does not have a phone number, please contact our customer service.

I forgot my payment password, what do I do?

When the app prompts for the payment password, tap “Forgot your password?” A verification code will be sent to the phone number you have provided for your FastPay Account. After you have entered the verification code, you will be asked to create a new payment password

How do I change my FastPay PIN?

Go to your profile > tap Settings > Security Setting > Password Setting > Reset FastPay PIN

How do I change my payment password?

Go to your profile > tap Settings > Security Setting > Password Setting > Reset payment password

How do I update my ARC information?

If you have recently changed your ARC, please contact customer service to get your new ARC verified.

How do I update expired ARC?

FastPay App will ask you to upload a new ARC 15 days before your current ARC expires. Please note that you will not be able to use any of FastPay’s services 15 days before expiration date of your ARC.

How do I view my current and past transaction history?

You can view details of all your past transactions in your Transaction History found on the homepage or dashboard of the app.

How can I delete my FastPay account?

You can request to deactivate your FastPay account anytime by contacting our customer service. We are, however, required by law to save all relevant information and transactions for a period of at least 5 years.

Pay for Service

How do I pay for my transactions?

You can use the following to pay for your transactions:
– SkyWallet (Available Balance)
– 7-11 Counter
– 7-11 ibon machine
– CTBC ATM Cash Deposit
– CTBC Virtual Account

Is there a time limit to make payment?

7-11 Counter (pay within 10 minutes)
7-11 ibon machine (pay the same day)
CTBC ATM Cash Deposit (pay the same day)
CTBC Virtual Account (pay the same day)

Do I need a bank account in Taiwan to use the app?

No, you do not need a bank account to use the app or any of its services.

Receiving Transfer

How will I know if the money I sent is ready to be picked up?

You can check the status of your transaction under Transaction History. Once it says “Ready for Pickup”, you can ask the recipient to claim the money.
We will also send an SMS to you and to your recipient once the money is ready for pickup.

How will I know a payment has been made to the recipient’s bank account?

You can check the status of your transaction under Transaction History. Once the transaction says “Completed”, the money has been successfully sent to the recipient’s bank account.
We will also send an SMS to you and to your recipient once the money has been successfully credited to your recipient’s bank account.

How will I know my recipient has received my remittance?

You can check the status of your transaction under Transaction History. Once the transaction says “Completed”, the money has been successfully picked up.

Where are the cash pickup locations?

Pickup locations available:
– RD Pawnshop
– M Lhuillier
– Cebuana Pawnshop
– Robinsons Department Store
– Villarica Pawnshop
– Palawan Pawnshop
– LBC

What does the recipient need to pick up my transfer?

Your recipient will need to present a valid ID that matches name you have have provided. You will also need to provide them with the control number provided by FastPay to you.

Does my recipient need to have a FastPay account to receive the money I sent?

No, they do not need a FastPay account. They only need to bring a valid ID to pick up the money you sent.

Why haven’t my recipient received my transfer?

Please allow 2 business days for us to process your request. If you need further attendance, you can contact our customer service.

Cancellation

Can I cancel my transfer?

If you have not made payment to your request, you can cancel any time using the “Request to Cancel” button on your billing details.

If you have already made payment, you can cancel your request only if:
1. The money has not been picked up by your recipient
2. Your transaction has failed for various reasons

How can I receive my refund?

Your refund will be sent to your P Wallet as credits. One credit is equivalent to one peso. You can use the balance of your P Wallet as payment method for any of the services available.

Bonus Points

How can I earn points?

You can earn bonus points by using any of FastPay’s services or referring friends to use FastPay.